Frequently Asked Question

What products do you offer?

At AstorRay, we offer a selection of indoor table lamps and wall lights designed for residential and interior spaces. Our collection includes products available in different styles, sizes, colors, and design variations to suit a range of décor preferences.

Each product listing provides product images, available specifications, and relevant details to help customers review and select lighting products based on their intended use and design preferences.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Amazon, American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Visa.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 5–7 business days via USPS, FedEx in the United States, with free shipping on all orders.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, AstorRay covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, AstorRay does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.